PG&E and Salvation Army Announce TEAF Hardship Program to Pay Your Utility Bill – Act Before September 21

If you qualify for PG&E’s Temporary Energy Assistance for Families program and you apply in time, you can get your gas and electric bill paid courtesy of the American Recovery and Reinvestment Act - that’s the news of the day.

I’ll note that this joint will get pro-rated if you have non U.S. Citizens in your household only applies to households made up of 100% American citizens. So, if anybody in your crew is a resident alien or is document-challenged, then no TEAF for you. The skivvy:

“Multinational households may still be eligible for program benefits at a pro-rated amount. Customers who have at least one U.S. citizen residing in the home are encouraged to complete the application.”

All the deets:

“PG&E Sponsors New Energy Assistance Program for Customers in Need

SAN FRANCISCO, Aug. 20 — Pacific Gas and Electric Company (PG&E) today announced a new energy assistance program designed to help families in need.

The initiative, known as Temporary Energy Assistance for Families (TEAF), is a one-time payment program sponsored by PG&E and administered by The Salvation Army. This program, authorized by the California Public Utilities Commission (CPUC) and funded through the American Recovery and Reinvestment Act (ARRA), along with PG&E customers, will provide up to $1,500 to income-qualified families who are unable to pay for their energy needs due to an unplanned hardship.

“We know that in today’s difficult economic times, some of our customers may need extra help with their bills,” said Albert F. Torres, vice president of customer operations at PG&E. “We believe this new program provides the perfect opportunity to give our customers additional support during their time of need.”

Customers interested in the program are encouraged to contact The Salvation Army for program details and eligibility guidelines, or they can apply at 1-800-933-9677. They can also visit www.pge.com/TEAF. Applications for assistance will be accepted until September 21, 2010.

In addition to the TEAF program, PG&E offers a host of other programs to assist customers. PG&E’s Breathe Easy Solutions(TM) help customers manage their energy costs when life brings financial challenges or unexpected changes. Additional details, as well as eligibility requirements and enrollment instructions, can be found at: http://www.pge.com/myhome/customerservice/financialassistance/.

Temporary Energy Assistance for Families (TEAF)

TEAF

We can help with your energy bill. You may be eligible for a one-time bill payment up to $1,500.

At PG&E, we are dedicated to assisting customers through numerous programs and community outreach projects. We’ll help you manage your energy costs, which can be helpful when there are financial challenges or unexpected changes in your situation. Together, we can find solutions.

Temporary Energy Assistance for Families (TEAF) is a one-time payment program sponsored by PG&E and administered by The Salvation Army. This program, authorized by the California Public Utilities Commission (CPUC) and made possible with partial funding through the American Recovery and Reinvestment Act (ARRA), helps income-qualified families who are unable to pay for their energy needs due to an unplanned hardship. Federal rules apply in determining eligibility in this financial assistance. Applications will be handled on a first-come, first-serve basis until program funds are depleted or until September 21, 2010.

NOTE: If you have received a 48-hour shut off notice, please call The Salvation Army at 1-800-933-9677

Program Guidelines

  1. The PG&E bill must be in your name.
  2. You must be a parent, guardian, or non-custodial parent of a child under 18 years old.
  3. You must provide copies of the following documents:
    • Your current PG&E bill with a past due amount.
    • Your current photo identification card.
    • Documents* verifying U.S. legal citizenship for each member in your household.
    • Documents** verifying that your total household income meets the income guidelines below.

*Examples of U.S. citizenship documentation: U.S. birth certificate, U.S. Certificate of Naturalization, or U.S. passport (first two inside pages).

**Examples of income documentation: Paycheck stubs; an unemployment insurance benefit award letter or check stub; proof of public assistance (i.e. CalWORKs); Supplemental Security Income (SSI) award letter or check stub; State Disability Insurance (SDI) award letter or check stub; current bank statement showing income deposits; or copy of your 2009 federal income tax return.

Income Eligibility Chart 

Number of persons in Household Annual Income
1 $21,660
2 $29,140
3 $36,620
4 $44,100
5 $51,580
6 $59,060
For each additional person, add: $7,480

Application

The federal government has established program guidelines and PG&E customers who meet these guidelines may be eligible. If you meet the requirements, download an application and mail it to the address below.

TEAF application (PDF, 1.1 MB) (English and Spanish)

All applications are being reviewed by The Salvation Army. Once your application has been processed, The Salvation Army will notify you with a confirmation letter. Mail your application with all documentation to:

The Salvation Army
TEAF Program
P.O. Box 193465
San Francisco, CA 94119-3465
Tel. 1-800-933-9677

We encourage you to share this information with relatives, friends, or neighbors who may also qualify. Together, we can find solutions.

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4 Responses to “PG&E and Salvation Army Announce TEAF Hardship Program to Pay Your Utility Bill – Act Before September 21”

  1. hi there,
    I am a single disabled mom of a 13 yr. old medically fragile child who must take a breathing treatment several times a day. My rent is past due and I have no way of paying it. My rent does include utilities so I don’t have a bill(s) in my name. I would be forever grateful if there was a way you could help me pay the rent.in order to keep the gas and electricity on. I have received a three day pay or quit already and have nowhere to go. My child will be having scoliosis surgery soon and we are desperate for help. My name is Marilee Bishop, (909) 867-7080 PO Box 1279 Running Springs ca 92382. Anything you can do to help me from being evicted with a ill child would be greatly appreciated. It’s all I can do to keep food in the house. I have contacted every source I know of and no one will or can help us. Please can you?

  2. i wondered why my app for teaf was returned i had my pge proof of citienship id and everything all copied they mailed back and i still fax or mail because somebody made a mistake in your office

  3. I WAS WONDERING IF YOU HAVE RECEIVED MY TEAF APPLICATION. i MAILED IT IN AUGUST. I JUST RECEIVED MY 48 HR. NOTICE. THE PHONE ON THE WEB SITE IS NOT GOOD. wHAT IM I SUPPOSE TO DO.

  4. Dean Engel says:

    I have tried to call your agency MANY times, and have left ‘urgent’ voice mail messages and input my phone number for a returned phone call. I realize your agency has been inundated, but my I please get a reply?

    HERE’S MY PROBLEM: All of my documentation was mailed on August 30 and was received by your agency with a date stamp of September 08…my documentation was returned and I received it on Tuesday, September 21, the due date.
    It states that in the verification process it was determined that “NO US CITIZENSHIP DOCUMENTION WAS ATTACHED” for your child. My child was born on May 2, 2010. I supplied the ONLY documentation which is a copy of the birth certificate. We are awaiting for the orginal certificate of birth. The processing time is 14 weeks, we haven’t received it back yet. The insrance company accepted this interim certificate of birth to provide eligibilty of benefits for a “qualified life changing event”.
    It makes no sense that my application was denied and I would really appreciate it if someone would provide me the courtesy to acknowledge my contacts with your agency. I am going to pursue my dispute with PG&E and/or the CPUC.

    Thank you-
    Dean Engel
    (916) 934.9949