Posts Tagged ‘Dumbarton Express’

OMG, the Embarcadero Station Clipper Customer Service Center is Up and Running!

Tuesday, March 1st, 2011

They promised it, and now it’s here, up and running. Hurray!

Deets below.

“If there was a problem yo I’ll solve it. Check out the hook while my DJ revolves it”

That’s right, the transit kiosk in the Embarcadero Station has been “re-engineered and rebranded.”

Starting Wednesday, February 23rd, 2011, your Embarcadero BART/Muni station is going all-out for Clipper. That means that you’ll have a convenient  place to go if you want to trade-in your damaged Clipper Card ‘n stuff.

“Clipper(SM) Customer Service Centers to Open in San Francisco

Background: The Metropolitan Transportation Commission (MTC) has re-engineered and rebranded the transit kiosk in the Embarcadero BART/Muni station to focus on Clipper card customer service. In addition to basic card purchase and add-value transactions available at all Clipper retailers (including more than 100 Walgreens stores), the kiosk offers a higher level of service and equipment, allowing travelers to:

– exchange a damaged or defective card for a new one
– receive senior and youth Clipper cards
– use transit benefit vouchers and/or debit cards to load value onto a Clipper card
– get answers to questions about the Clipper program

Clipper is now used to pay fares on 374,000 transit trips each weekday. Participating operators include AC Transit, BART, Caltrain, San Francisco Muni, Golden Gate Transit & Ferry, Dumbarton Express, SamTrans, and Santa Clara County’s Valley Transportation Authority. MTC is the transportation planning, coordinating and financing agency of the nine-county San Francisco Bay Area.”

 

OMG! Clipper Customer Service Centers to Open in San Francisco – Wednesday, Wednesday, Wednesday!

Monday, February 21st, 2011

That’s right, the transit kiosk in the Embarcadero Station has been “re-engineered and rebranded.”

Starting Wednesday, February 23rd, 2011, your Embarcadero BART/Muni station is going all-out for Clipper. That means that you’ll have a convenient  place to go if you want to trade-in your damaged Clipper Card ‘n stuff.

Like my one and only. It fell to pieces after just a two-day acetone bath. Still works though, as the all-important antenna is mostly intact, mostly.

Click to expand

All the deets are below.

(Now technically, this excloo event is for “the media,” but it’s not a secret or nothing – it’s been posted up for tout le monde to see. Dress up (or down, one or the other) and you’ll fit right in.)

“Clipper(SM) Customer Service Centers to Open in San Francisco

Who: Jon Rubin, MTC Commissioner, Clipper project staff

What: Unveiling of new full-service Clipper(SM) customer service center at Embarcadero BART/Muni station. After Jon Rubin’s remarks, MTC Public Information Officer John Goodwin will lead media to the Ferry Building for a photo/video opportunity at another new customer service center opening in the Bay Crossings store.

When: Wednesday, Feb. 23, 2011, 2 p.m. PST

Where: Concourse Level, East End Embarcadero BART/Muni Station San Francisco

Background: The Metropolitan Transportation Commission (MTC) has re-engineered and rebranded the transit kiosk in the Embarcadero BART/Muni station to focus on Clipper card customer service. In addition to basic card purchase and add-value transactions available at all Clipper retailers (including more than 100 Walgreens stores), the kiosk offers a higher level of service and equipment, allowing travelers to:

– exchange a damaged or defective card for a new one
– receive senior and youth Clipper cards
– use transit benefit vouchers and/or debit cards to load value onto a Clipper card
– get answers to questions about the Clipper program

Clipper is now used to pay fares on 374,000 transit trips each weekday. Participating operators include AC Transit, BART, Caltrain, San Francisco Muni, Golden Gate Transit & Ferry, Dumbarton Express, SamTrans, and Santa Clara County’s Valley Transportation Authority. MTC is the transportation planning, coordinating and financing agency of the nine-county San Francisco Bay Area.”

The MTC is Super-Excited About the Recent Increase in Clipper Card Use in the Bay Area

Tuesday, September 21st, 2010

Our Metropolitan Transportation Commission is pleased as punch because people are using Clipper cards more these days.

Especially MUNI riders, but aren’t they sort of being forced into using Clipper?

Anyway, here’s the gritty nitty. Go MUNI, Go!

Click to expand

And here are the deets, for your big-whoop file:

Clipper Card Usage Climbing Rapidly

OAKLAND, Calif., Sept. 20 — The number of Bay Area transit riders using Clipper to pay fares on buses, trains and ferries rose to an average of 139,725 during the four weekdays following the Labor Day holiday. This marks a 16 percent increase from the roughly 120,225 average weekday boardings during the week ending September 3, and a jump of more than 100 percent since the formal launch of the Clipper card in mid-June.

San Francisco Muni, which carries the largest number of transit passengers in the Bay Area, also is registering the largest number of daily Clipper boardings. Muni accounted for an average of  57,750 Clipper boardings during the four regular workdays ending Sept. 10. This was followed by BART with 41,975 weekday boardings; and AC Transit with an average of 26,175 Clipper boardings each weekday. Smaller numbers of passengers used Clipper cards to board Golden Gate Transit & Ferry, Caltrain and Dumbarton Express vehicles.

Muni is nearing completion of a year-long project to replace aging fare gates throughout its Muni Metro station network with new gates that will only accept Clipper cards. The roughly $29 million initiative includes the installation of new ticket vending machines, through which customers can purchase new single-use Clipper cards. Installation is now complete at the Civic Center and Powell Street stations, with the finishing touches underway at the Castro, Church Street, Embarcadero and Forest Hill stations. Installation work is expected to begin next week at the Van Ness and West Portal stations.

The Metropolitan Transportation Commission (MTC), which oversees the Clipper program, is working with participating transit agencies and with program contractor Cubic Transportation Systems Inc. to solve several customer service problems exposed by the rapid growth in Clipper card usage. These include a shortage of experienced front-line staff at the Clipper Customer Service Center; hardware problems that are hindering proper clock synchronizationon the Clipper card readers installed on 43 buses operated by AC Transit, Golden Gate Transit and San Francisco Muni; and software integration of some “business rules” created by the myriad combinations of fare policies established by the Bay Area’s more than two dozen separate transit agencies.

Ever more deets after the jump

(more…)