This study from 2013 is sort of obsolete already, but here you go, page ii:
“While initial limousine entrants such as Uber appear to maintain high standards in screening and supervising their drivers, it is only a matter of time before incidents and problems surface, especially among later entrants who may seek to compete on a price basis. We do not want to reach the stage where a San Franciscan inadvertently requests a ride through kidnapme.org.* (*This domain name was not in use at the time of writing.)”
There seems to be a lack of awareness about crimes committed by SFMTA-licensed taxi drivers in San Francisco, is all I’m saying.
In any event, that URL is still available in 2015:
Our wayward teenager, the SFMTA, fails us every day, so it probably shouldn’t be funding the jocularity you can see above.
To review, here are its service standards. And feel free to look for any “ACCOUNTABILITY,” as there isn’t any, even when the SFMTA gets caught lying about how much it fails to meet its minimum “STANDARDS.”
(a) The Municipal Railway shall be restored as soon as practicable to a level of service measured in service hours which is not less than that provided under the schedule of service published in the April 1996 timetable, although not necessarily in that configuration.
(b) No later than July 1, 2000, and by July 1 of each year thereafter, the Agency shall adopt milestones for the achievement of the goals specified in subsections (c) and (d). Milestones shall be adopted for each mode of transportation of the Municipal Railway, and for the Municipal Railway as a whole, with the goal of full achievement of the standards set in subsection (c) no later than July 1, 2004.
(c) The standards for the Agency with respect to the services provided by the Municipal Railway shall include the following minimum standards for ontime performance and service delivery:
1. Ontime performance: at least 85 percent of vehicles must run ontime, where a vehicle is considered ontime if it is no more than one minute early or four minutes late as measured against a published schedule that includes time points; and
2. Service delivery: 98.5 percent of scheduled service hours must be delivered, and at least 98.5 percent of scheduled vehicles must begin service at the scheduled time.
(d) The standards for both managers and employees of the Agency with respect to the services provided by the Municipal Railway shall also include other measurable standards for system reliability, system performance, staffing performance, and customer service, including:
1. Passenger, public, and employee safety and security;
2. Coverage of neighborhoods and equitable distribution of service;
3. Level of crowding;
4. Frequency and mitigation of accidents and breakdowns;
5. Improvements in travel time, taking into account adequate recovery and lay-over times for operators;
6. Vehicle cleanliness, including absence of graffiti;
7. Quality and responsiveness of customer service;
8. Employee satisfaction;
9. Effectiveness of the preventive maintenance program; and
10. Frequency and accuracy of communications to the public.
(e) The performance measures adopted in Section 4 of this measure shall be published as rules of the Agency and utilized to determine the achievement of the performance standards and milestones adopted by the Agency for the Municipal Railway. The performance measures shall be subject to amendment after public hearing by a vote of the Agency board. The Agency shall regularly publish reports on its attainment of those standards and milestones. Nothing herein shall prohibit the Agency from using additional performance measures.