As they say, The Best Vet Care Happens at Home
Amazing – the highest I’ve ever seen with at least three figures worth of reviews…
You know what Napa needs? A nice foie gras protest at The French Laundry, the finest restaurant in the West.
“The Animal Protection & Rescue League and several animal protection groups will be protesting outside Thomas Keller restaurants in three cities across the country on Saturday due to the company’s sale of “foie gras” – liver from cruelly force fed ducks. The groups will be displaying graphic banners showing scenes from inside Thomas Keller’s supplier, Hudson Valley Foie Gras, and other producers of this barbaric product. The coalition of groups, which includes the Animal Protection & Rescue League, Orange County People for Animals, In Defense of Animals, and Compassion Over Killing, have launched a campaign website at www.foie-gras-industry.com.”
So keep that in mind if you have reservations for May 8th at any of Thomas Keller’s joints nationwide.
Ah yes. Peppery melba toast, fruits, sea salt, and le hockey puck du plaisir in the middle – that’s how Tom Keller rolls in suburban Napa:
All the deets:
Thomas Keller Targeted for Animal Cruelty. Protests in NYC, Beverly Hills and Napa
NEW YORK, May 6 — The Animal Protection & Rescue League and several animal protection groups will be protesting outside Thomas Keller restaurants in three cities across the country on Saturday due to the company’s sale of “foie gras” – liver from cruelly force fed ducks.
The groups will be displaying graphic banners showing scenes from inside Thomas Keller’s supplier, Hudson Valley Foie Gras, and other producers of this barbaric product. The coalition of groups, which includes the Animal Protection & Rescue League, Orange County People for Animals, In Defense of Animals, and Compassion Over Killing, have launched a campaign website at www.foie-gras-industry.com.
Protest locations and times on Saturday May 8:
Per Se, 10 Columbus Circle, New York, NY 10019 – Time: noon
Bouchon, 235 N. Canon Dr. Beverly Hills, CA 90210 – Time: 7:30pm
French Laundry, 6640 Washington St., Yountville, CA 94599 – Time 7pm
“As a veterinarian, I find foie gras to be a disease rather than a delicacy,” states Elliot Katz, DVM, President of IDA. “The liver’s function is to process toxins, and a liver in this grossly enlarged state from force feeding cannot function properly.”
To make the livers fat enough for foie gras, workers restrain the ducks, force long metal pipes down their throats, and pump up to two pounds of food into them per day. After three weeks, their livers swell up to 12 times their normal size.
“The conditions I have witnessed in Hudson Valley Foie Gras are appalling,” states Bryan Pease, Esq., Board Chair of APRL. “In visiting there and other farms to document conditions, I saw ducks panting incessantly and showing great difficulty walking and breathing in the later stages of force feeding, and I saw trash barrels full of dead ducks killed by the process.”
Animal cruelty investigations by APRL and a lawsuit filed by APRL and IDA led to enactment of Cal. Health & Safety Code section 25980, banning the sale or production of foie gras in California effective 2012. The cities of San Francisco, Berkeley, West Hollywood, Solana Beach and San Diego have recently passed resolutions in support of the ban.
Early last year, the National Advertising Division of the Better Business Bureau found that D’Artagnan, a major U.S. foie gras distributor, was engaging in false advertising by claiming the livers are not diseased and implying the animals are treated humanely.
More information is available at www.foie-gras-industry.com.
I’ll tell you, I’m not afraid to criticise Yelp for their difficulties concerning how their salespeople behave, but it looks like the changes they’ve announced today are going to go a long way towards helping Yelp in the long run. See the changes below.
CEO Jeremy Stoppelman didn’t come off whiny during today’s news conference so that might come as a bit of a surprise to those whose only exposure to him are his blog entries.
I question what the salespeople will have to sell now, but we’ll see how that goes. I’m sure some of them will still go rogue but it will be harder for them to do that now.
Happy days are here again:
Yesterday’s changes will allow us to see the reviews that aren’t worthy enough to make the main page of any particular entry, so Yelp can say that it’s transparent.
Check out Mermaid tours as an example. It’s not exactly clear why they’re suing Yelp, there’s something in there about an unstated cancellation policy* and a back and forth between the manager and/or and a former customer. (If this biz. is the lead plaintiff in somebody’s class action, well, the lawyers suing Yelp should look harder…)
Anyway, Yelp is trying to fix things, so
Hip hip hooray,
Hip hip hooray,
Hip hip hooray.
All the deets after the jump.
*This kind of excuse is called “frustration of purpose.”
Looks like Yelp will be dealing with extortion lawsuits quite a bit this year.
Now, CEO Jeremy Stoppelman goes on and on about how he knows what his sales force says when it makes cold calls on business owners. The thing is that Jeremy Stoppelman doesn’t know what his sales force says when it makes cold calls on business owners.
Check out this recent interview in the BidnessWeek magazine:
“BW: The plaintiff in the class action suit (Long Beach, CA-based veterinarian Cats & Dogs Hospital Inc) says that a Yelp salesman named Kevin repeatedly promised to make negative reviews go away if he would advertise on Yelp. Have you disciplined Kevin for breaking the company’s sales policies, and how many times have you had to discipline or fire salespeople for such transgressions?
“Stoppelman: We’ve never had to discipline a salesperson* about the issue that was laid out in the lawsuit.”
Salespeople (or “Account Executives”) spin and lie all the time, they think its their job to do so. In fact, it IS their job to do so. That’s how they make their money, right?
An alcohol-fueled Yelp XXX-Mas party, from back in the day:
Now, Yelp has this post-solicitation survey for you, the business owner. It has several functions, but one purpose, certainly, is to make you, the business owner, look like an idiot when you later file your extortion lawsuit. Why? Because you answered all the relevant queries, check out the questions in #4, in Yelp’s favor. Is this kind of survey going to be enough to carry the day for Yelp’s lawyers? We’ll see.
Unless there are audio recordings of all the phone calls sitting around somewhere, Jerry has no way to prove what he’s alleging, right?
Here’s a modest proposal:
1. Fire all the salespeople(the so-called EA’s) and just do without the business sponsorships or what have you. Make money in a different way. (Make less money in a more honest way, is what I’m saying); or
2. Record all of the cold calls that your sales crew makes. So, hello, may I speak with the owner, do I have your persimmon (mmm… persimmon) to record this conversation, etc… This will cut into revenue, possibly. (You’ll make less money in a more honest way, is what I’m saying.)
All the talk of Yelp’s internal corporate structure and church/state separation betwixt sales and content don’t mean a thing if you don’t know what your sales crew says to make commish. Right, Jeremy?
*Looks like Jerry has access to a lawyer or two as well, huh? How many hours of expensive coaching did Jerome pay for? Perhaps salesman Kevin is just “one bad apple?” Stay tuned…